Pre-Course Workbook

A less formal option than our assessment day, this workbook incorporates general questions such as: -

If you could remove one barrier from your day-to-day role, what would it be? To more course specific questions, for example, delegate's who will be attending a comprehensive customer care course would be asked questions like: How do you feel when a customer starts to get aggressive, what do you do?

We will analyse each delegate's workbook to build up a clearer understanding of the delegate's underpinning knowledge. We will then know at what level our specialist training consultants will have to pitch the content to maximise a full learning experience. Delegates will also benefit from this, because when they start to complete the workbook they automatically begin to think about the forthcoming course and start to become aware of the things that they know or don't know.