This is extremely beneficial for high customer facing organisations, who need to be aware of the level of service being provided by their staff at any time of day. Using where possible, your customer service standards, we will use this to create a mystery shopping report. This will be done by one of our experienced mystery shoppers so that the information generated will relate specifically to your business.
The information gathered will form a valuable source of information and will give clear indicators as to how the business continues to maintain or improve the service available to your clients.
Includes a fully completed report.