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One Day Course
The focus of all modern management thinking and strategic business
practice has to be the customer. Keep your customers happy and
your sales will soar. Neglect your customers and your bottom
line will suffer accordingly.
To sum up customer care in our view, is to treat customers
the same way that you want to be treated.
By the end of this course delegates will be able to:
- Understand customer care and client expectations
- Use new tools to increase quality customer care
- Be more customer focused
- Able to negotiate a win-win situation
- Maintain higher customer retention levels
Course Content:
- What do customers expect and want
- Handling different customer scenarios and types
- Seven quality service standards
- Customer handling skills
- The key elements of customer care
- Dealing with customers in the right manner
Duration:
One day course – contact us NOW for the next available
dates, venue and availability*.
Cost:
£195.00 plus VAT, per delegate. This includes all course
materials, lunch, refreshments and certificate.
*We limit all our open courses to a maximum of 12 delegates
allowing us to “care” for each one.
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